🛷 Jira Service Management Smart Values

I need the following calculation "End Date" = "Start Date + 4 weeks". My problem is, that the start date which the Team sets isn't always the same day - That's why I want to avoid replacing "issue.startDate" with "now" as smart value. According to the Log, the rule was successfull, but when I check the "End Date" field in the ticket, the field To perform calculations with number custom fields in Jira, you can simply reference the field as a smart value in your calculation: {{#=}}3.2 * {{issue.My Number field}} + 43{{/}} Or, if you wanted to add two custom fields you could use: Use Jira user from Insight attribute as smart-value in Jira Automation (DC) Martin Boehme. Community Leader. Oct 11, 2021. Hi there, I have an Insight field "Service Team" which contains an object of type "Service Team" from Insight. The object has the attribute "Team Lead" of type "Jira User". It contains (you guessed it) the team lead of the Aug 18, 2020. Yes, this should be possible. 1) Create custom field with type User Picker (single user), let's name it CO. 2) Create first automation rule, which sets the value of CO based on the selected Components (probably using several "if/else" and "then" blocks. if Components contains any of Component1 then edit CO: set User1. Unable to find relevant smart value for linked issue. I have recently created two projects. One is JSM and other is Jira software. We have established workflow between these two projects. They are as below. When Agent escalates Service Desk ticket, It creates a child/linked issue under Jira software and customer gets to notify about the If you go to Jira Settings-> Custom fields and you are looking for a planned date. If you then click on the 3 dots behind the field you can open the configuration. Now you will see a customFieldId = 12345 in the browser bar. Smart values in Jira automation. Jira smart values - issues; Jira smart values - projects; Jira smart values - lists; Jira smart values - text fields; Jira smart values - users; Jira smart values - conditional logic; Jira smart values - date and time; Jira smart values - math expressions; Jira smart values - development; Jira smart values For example the smart value { {now.plusDays (5)}} references the current time and adds 5 days to it. { {issue.summary}} will print off the summary of the issue. Let’s look at a quick example. Say you wanted to add a comment to an issue on transition, and address the reporter and assignee of the issue that was transitioned by name. Hi, i follow all recommendations above and still get. The destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for issues (with current status): LWS-9 (Twilio sent Notification - 3) although it failed it change the status. Like. An example: User chooses Module with name "Planning". There is an Epic named "Planning". I want to update the epic of the created ticket to this Planning epic. To do this I'm using smart values like this: { {issue.module.value}} This is giving "Planning" as output. Unfortunately "Planning" is not recognized as a valid Epic Link (that will How to add form field value to a request type field using smart values. I have a request type that uses the "Summary" field. Attached to this request type is a form. Within this form is a field called "Name of new employee". The "Summary" field on the request type is set hidden and I have added default text to it of: "New Employee Request". For context, the JQL syntax for this field is "category." If isn't working with the options I suggested above - I tried them also in a test instance - it might not be available. { {issue.project.XXX}} is how you access an issue's project information via smart values. I know this is Server documentation, but this page on Smart Values doesn't .

jira service management smart values